Professional Services

Effective and efficient long-term management of public infrastructure underpins socio-economic development and societal wellbeing. Countries rely on large investments in infrastructure assets that are managed at different scales to achieve: strategic goals, deliver services, bolster industry, ensure public safety and support the livelihood of communities.

Within this environment, public organisations are often simultaneously faced with juggling limited financial and human resources. These resources need to be directed in the most effective manner at: operating, maintaining and renewing infrastructure; addressing backlogs; and comprehensively dealing with changes in demand.

Over the last 30 years, in the wake of large-scale infrastructure-related catastrophes, global standards, such as ISO 55001, have come to define key elements of the science of infrastructure asset management. Guided by these best practices, organisations who wish to demonstrate effective governance to stakeholders, or improve their performance, need to be able to assess their asset-management practices, as well as the performance of the infrastructure, and put progressive plans in place to address gaps.

The need therefore arises for the establishment of an integrated and resilient management framework from a strategic level, through to tactical and operational levels. These systems should be built in a way that is appropriate to the operational environment and speak to the strategic needs of the organisation. An important outcome of this integrated management landscape is the constructive steering of short, medium and long-term decision-making based on best practice and access to reliable and accurate information.

The Solution

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IMQS provides services that help asset-intensive organisations establish infrastructure management frameworks and systems as a key enabler to achieve their strategic objectives. Our team combines software, asset management, financial, engineering, data management and analytics expertise to set a robust and progressive management and technical platform for ongoing improvement in service delivery. Software solutions and services are often employed by clients as a key catalyst to drive improvement in management processes, as well as enabling improvements in the quality of data that underpins decision-making. A data management strategy is core to ensuring that relevant data is established that supports effective decision-making throughout the organisation and is able to be scaled to accommodate changes in needs, technology advances and the evolution of practice maturity. Work on improving data is often tackled in parallel to applying a structured approach to improving, and integrating, the infrastructure management framework (looking at people, process, and technology aspects). Our goal is to constructively support the establishment of context-relevant management frameworks, in line with best practice, that enable asset-intensive organisations address their strategic objectives and operational needs effectively.